We are here to help before and during your trip. Start with the quick answers below, and if you cannot find what you are looking for, message us directly.
Installation and activation issues
Most installation issues are solved by following the Installation Guide step by step: a stable Wi-Fi connection during installation, enabling data roaming for the eSIM line only, and restarting your device if no connection appears within a few minutes.
Pre-purchase questions
First, make sure your device supports eSIM and is not carrier-locked (Settings → Mobile Network → Add eSIM). Plans and prices for each destination are inside the Simply app, and our Destinations pages answer coverage and network questions.
Account and Data Deletion
Users can request deletion of their Simply account from within the Simply app. After the user confirms the request, the account and associated personal data are deleted. We may retain information where required by law, regulation, or financial recordkeeping obligations, or where needed to prevent fraud or handle disputes. If you cannot access the app, email support@thesimply.app for assistance.
Contact us
Email: support@thesimply.app — we reply as fast as we can. Include your device model and destination so we can get you a solution faster.